Happy Clients That We Worked With
Happy Clients That We Worked With
Regularly review key performance indicators (KPIs) to assess the effectiveness.
Regularly review key performance indicators (KPIs) to assess the effectiveness.
© 2024
© 2024
AI-Powered Virtual Agent Reduces Booking Cancellations by 38% for Luxury Hotel Chain 🏨
AI-Powered Virtual Agent Reduces Booking Cancellations by 38% for Luxury Hotel Chain 🏨
A premier hospitality group enhanced guest experience and operational efficiency with an AI-driven calling agent, optimizing reservations, cancellations, and concierge services.
A premier hospitality group enhanced guest experience and operational efficiency with an AI-driven calling agent, optimizing reservations, cancellations, and concierge services.
Frictionless Room Booking & Modifications
High call volumes led to long wait times for guests needing to book or modify reservations. With AI handling these requests instantly, the hotel reduced abandoned bookings by 42% and improved direct reservation rates by 30%.
Proactive Guest Retention & Upselling
AI-driven outbound calls remind guests of upcoming stays, offer personalized upgrades, and assist with itinerary planning—leading to a 25% increase in premium suite upgrades and early check-ins.
24/7 Concierge & Customer Support
Guests receive immediate answers to common queries on amenities, dining, and local attractions. AI support reduced front desk call volume by 55%, allowing staff to focus on high-touch customer service.
Data-Driven Personalization & Revenue Growth
By analyzing guest interactions, the hotel optimized promotions and personalized offers, resulting in a 19% rise in repeat bookings and a 22% boost in guest satisfaction scores.
Frictionless Room Booking & Modifications
High call volumes led to long wait times for guests needing to book or modify reservations. With AI handling these requests instantly, the hotel reduced abandoned bookings by 42% and improved direct reservation rates by 30%.
Proactive Guest Retention & Upselling
AI-driven outbound calls remind guests of upcoming stays, offer personalized upgrades, and assist with itinerary planning—leading to a 25% increase in premium suite upgrades and early check-ins.
24/7 Concierge & Customer Support
Guests receive immediate answers to common queries on amenities, dining, and local attractions. AI support reduced front desk call volume by 55%, allowing staff to focus on high-touch customer service.
Data-Driven Personalization & Revenue Growth
By analyzing guest interactions, the hotel optimized promotions and personalized offers, resulting in a 19% rise in repeat bookings and a 22% boost in guest satisfaction scores.
Frictionless Room Booking & Modifications
High call volumes led to long wait times for guests needing to book or modify reservations. With AI handling these requests instantly, the hotel reduced abandoned bookings by 42% and improved direct reservation rates by 30%.
Proactive Guest Retention & Upselling
AI-driven outbound calls remind guests of upcoming stays, offer personalized upgrades, and assist with itinerary planning—leading to a 25% increase in premium suite upgrades and early check-ins.
24/7 Concierge & Customer Support
Guests receive immediate answers to common queries on amenities, dining, and local attractions. AI support reduced front desk call volume by 55%, allowing staff to focus on high-touch customer service.
Data-Driven Personalization & Revenue Growth
By analyzing guest interactions, the hotel optimized promotions and personalized offers, resulting in a 19% rise in repeat bookings and a 22% boost in guest satisfaction scores.
Project details
Client
The Pod Hotels (NYC)
Industry
Hospitality & Travel
Services
AI Reservation Assistance
Tools
Make | CRM | Twilio
Start Date
Feb 20, 2024
End Date
Jul 15, 2024
Project details
Client
The Pod Hotels (NYC)
Industry
Hospitality & Travel
Services
AI Reservation Assistance
Tools
Make | CRM | Twilio
Start Date
Feb 20, 2024
End Date
Jul 15, 2024
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